Privacy Policy

1. Introduction

Vulpine Homes ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Project Details: Kitchen measurements, cabinet preferences, countertop selections
• Photos: Images of your current kitchen that you upload for quote purposes
• Communication Records: Messages, emails, and call logs related to your project
• Payment Information: Billing details for contracted services

3. How We Use Your Information

We use the information we collect to:

• Provide quotes and estimates for kitchen remodeling services
• Communicate with you about your project via phone, SMS, email, or Telegram
• Schedule consultations and service appointments
• Process payments and maintain financial records
• Improve our services and customer experience
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Communication Methods

By submitting a quote request, you consent to receive communications from us via:

• SMS/Text Messages: Quote updates, appointment reminders, and project notifications
• Telegram: Instant notifications through our Vulpine Homes bot
• Email: Detailed quotes, contracts, and project documentation
• Phone Calls: Consultations and follow-up discussions

You may opt out of marketing communications at any time by contacting us or clicking unsubscribe links in emails.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with SMS delivery (Twilio), messaging (Telegram), storage (Supabase), and payment processing
• Contractors: Licensed professionals who may work on your project
• Legal Authorities: When required by law or to protect our rights

6. Data Storage and Security

We use industry-standard security measures to protect your information, including encrypted storage (Supabase) and secure communication channels. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take reasonable steps to protect your data.

7. Photo Usage

Photos you submit for quote purposes may be used by Vulpine Homes for marketing and promotional materials, including our website, social media, and advertising. If you do not wish for your photos to be used publicly, please notify us in writing.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic. You can control cookie preferences through your browser settings.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications
• Withdraw consent for data processing

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

• Email: privacy@vulpinehomes.com
• Phone: +16232670852
• Website: vulpinehomes.com